Support Center
Support for ShopTrack Pro
For installation, synchronization, tracking, reporting, or data requests, email support@asgdropshipping.com.
Before contacting support
- Open the app from the Apps section in Shopify Admin.
- Record the store domain, affected order reference or tracking number, and the approximate time of the issue.
- Do not send Shopify access tokens, passwords, or unrelated personal information.
Common checks
- If the app cannot authenticate, reopen it from Shopify Admin to obtain a fresh session.
- If orders are missing, use Sync orders and wait for the operation to finish.
- If a shipment has no events, confirm that the fulfillment contains a tracking number and carrier.